Grinnell Mutual Reinsurance Company

  • COMMERCIAL UNDERWRITER TRAINER AND AUDITOR

    Job Locations US-IA-Grinnell
    Posted Date 3 weeks ago(5/1/2018 4:57 PM)
    Job ID
    2018-1341
    # of Openings
    1
    Category
    Training and Development
  • Overview

    As a member of the Training and Development Team this position supports both internal and external customers with their commercial needs to help them achieve their goals. This is done by providing training on a variety of commercial line products to internal team members and external agents. This position also performs audits on the commercial lines underwriters’ performance to ensure that established procedures and best practices are being met. Advising is then provided in a positive manner to assist in their professional development.

    Responsibilities

    • Develops and provides training to underwriting staff, various groups (including Academies) or individuals on a variety of topics to ensure quality and consistency.

     

    • Reviews random underwriting files comparing underwriter file work and director’s guidance to company procedures and best practice guidelines to ensure compliance and proper underwriting practices are followed and customer service standards are met. Prepares a written summary of audit findings and makes recommendations based upon file evaluation. Meets with director and underwriter to discuss audit results.

     

    • Provides written and verbal feedback to underwriting management regarding underwriting file content and job performance in an effort to develop staff and ensure thorough work product. 

     

    • Identifies cumulative underwriting practices, concerns, and training needs, mentoring opportunities, process enhancements, and presents written solutions to underwriting management. 

     

    • Monitors and stays abreast of updates to underwriting handling procedures, policies, and regulations governing property/casualty underwriting. Serves as a resource to underwriting staff concerning underwriting and company procedures, guidelines, and policies. 

     

    • Researches, analyzes, summarizes and develops studies, presentations, and projects for specific assignments or audiences. 

     

    • Completes special projects and assignments as assigned by leadership. Analyzes, applies innovative solutions and shares best practices to improve efficiencies. Utilizes all available resources including cross-departmental, inter-departmental, and/or professional organizations. 

     

    • Attends internal and external meetings, including committee assignments and contributes to meetings by asking questions or presenting information verbally or in written form.

     

    Working conditions and physical efforts:

     

    • To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities.

     

    • The Commercial Underwriter Trainer and Auditor works with many types of people which can be stimulating yet demanding and stressful. 

     

    • Frequently works under externally imposed deadlines with expected interruptions making it challenging to anticipate the nature and volume of work performed. 

     

    • The position requires the individual to frequently use the computer. Visual acuity associated with computer work. 

     

    • The position is physically located in the home office and includes some travel i.e., attend professional meetings and conferences.

     

    • The work environment is one generally encountered in a typical office environment; noise level is relatively quiet and occasional stress is encountered when delivering audit results. The position requires an individual to sit for long periods of time. 

     

    • Ability to exert up to 20 pounds of force and to lift up to 10 pounds

     

    Qualifications

    • Bachelor’s degree from an accredited college or university and a minimum of four years property-casualty underwriting experience; or equivalent combination of education and experience preferred.

     

    • Technical insurance designations such as AU, API, CIC or CPCU designations preferred.

     

    • Advanced knowledge of property and casualty underwriting procedures, assessing underwriting risks, legal and regulatory procedures, and underwriting practices with ability to apply knowledge to job responsibilities. Must have advanced knowledge of property and casualty rules and regulations. Knowledge of insurance policy language and insurance policy forms is required.

     

    • Possess and utilizes strong verbal and written skills in order to discuss audit results and trends, respond to customers, develop underwriting staff members, and make presentations for management. 

     

    • Ability to demonstrate good interpersonal, listening, and customer service skills to resolve difficult situations or problems.      

     

    • Demonstrated negotiation skills in resolving underwriter or management audit complaints.

     

    • Ability to manage multiple priorities and projects as required by business need. 

     

    • Demonstrates ability to positively influence and act as a role model to others in the department and throughout company. Builds relationships through open communication. 

     

    • Ability to work in a harmonious manner with individuals related to the business of Grinnell Mutual including internal and external customers.

     

    • Ability to work cooperatively with others either on a team, committee, or task force while demonstrating interest, skill, and success in getting groups to work together.

     

    • Ability to use general office equipment and demonstrate basic knowledge of Microsoft Office suite products including MS Word®, Excel®, Outlook®, and PowerPoint® as well as ability to learn specific applications such as OnBase, and underwriting processing systems.

     

    • Ability to maintain a valid driver’s license and travel from the office to meetings and training locations. Overnight travel is required approximately 10-15% of time depending on the business need.

     

    • Ability to maintain regular and predictable attendance to meet customer service demands.

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