Grinnell Mutual Reinsurance Company

  • PHYSICAL DAMAGE SPECIALIST

    Job Locations US-IA-Grinnell | US-IA-West Des Moines
    Posted Date 1 week ago(1/11/2019 2:22 PM)
    Job ID
    2019-1443
    # of Openings
    1
    Category
    Direct Claims
  • Overview

    Evaluates extent of physical damages losses to vehicles of Grinnell Mutual policy holders and claimants to support property casualty adjusters in making a fair and equitable settlement for claims presented.Acts as company representative during the claims process providing service primarily via telephone and email.

    Responsibilities

    • Reviews auto shop estimates related to claim for reasonableness and fairness of pricing parts and labor. May negotiate with shop to reach an equitable solution.

     

    • Researches after market and like-kind auto parts using both online tools and telephone to locate and price quality replacement parts for claimants.

     

    • Maintains a complete and well-documented file in order to support the decisions and settlement of the claim.

     

    • Investigates, evaluates, and settles catastrophic claims during peak seasonal periods as assigned. May be required to visit claim site with no notice and work multiple claims caused by single event.  

     

    • Performs other duties as assigned.

    Qualifications

    • High school diploma or equivalent, plus three years body shop experience with a minimum of one year experience writing estimates.

     

    • Experience with Mitchell Matrix or other estimating software a plus.

     

    • Ability to demonstrate good interpersonal, active listening, and customer service skills to bring claim to a resolution in a timely manner following Grinnell Mutual claims procedures. Includes being familiar with facts, patience, resistance to stress, persistent, empathetic, and decisive.

     

    • Ability to professionally present information and respond to questions in one-on-one or group settings. Communication may be via the telephone phone, in person, or in written correspondence.

     

    • Ability to read, analyze, interpret, and apply insurance terminology while reviewing contracts, business periodicals, professional journals, technical procedures, and governmental regulations to daily work.

     

    • Ability to operate basic office equipment, including computers, specialized claims applications, and Microsoft Office applications.

     

    • Ability to calculate figures and amounts such as interest, proportions, and percentages.

     

    • Ability to work harmoniously with co-employees including managers and interact with customers and the general public in a tactful and courteous manner.

     

    • Ability to maintain regular and predictable schedule to meet the needs of our customers and provide adequate coverage during our core business hours.

     

    • Ability to maintain a valid driver’s license and travel to catastrophic storm claims sights typically in the summer months. May include overnight travel with stays lasting more than 3 days.

     

    Working conditions and physical efforts

     

    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable an person with disabilities to perform the essential functions.

     

    • The individual may occasionally be required to travel to actual claims sites when the volume is particularly high as a result of weather, accident, or other catastrophic situation. On these assignments, the individual may be required to stand, walk, stoop, kneel, crouch, crawl, or climb ladders/roofs, and be required to work inside or outside on a claim site. The individual may occasionally lift and/or move up to 25 pounds.

     

    • The position is physically located in a cubicle setting within a typical office environment and requires an individual to sit for extensive periods while on the telephone and computer. The work is stimulating yet demanding. It can also be stressful when experiencing a high volume of claims, when assigned potentially large claims, or when working with many people facing a loss.

    This job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position.  As the nature of the business demands change, so to may the essential functions of this job.

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