- Bachelor’s degree from an accredited college or university and a minimum of five years property-casualty claims adjusting experience; or equivalent combination of education and experience.
- Associate in Claims (AIC) designation preferred.
- Possesses and utilizes strong verbal and written skills in order to respond to customers, develop staff members, make presentations for management, and represent the organization at professional functions and meetings.
- Ability to demonstrate good interpersonal, listening, and customer service skills to resolve difficult situations or problems.
- Demonstrates negotiation skills in resolving customer complaints or representing claim to claims committee.
- Ability to use personal judgment, experience, known facts, and figures to make decisions and resolve problems related to difficult claims.
- Ability to manage multiple priorities and projects as required by business need.
- Ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, and ensuring feedback, and addressing performance issues promptly.
- Ability to demonstrate support and advocate organizational changes and helping others to successfully manage organizational change.
- Demonstrates ability to positively influence and act as a role model to others in the department and throughout company. Builds relationships through open communication.
- Ability to work in a harmonious manner with individuals related to the business of Grinnell Mutual including internal and external customers.
- Ability to work cooperatively with others either on a team, committee, or task force while demonstrating interest, skill, and success in getting groups to work together. Functions as team leader for assigned region and may take role of team leader or team member for special projects.
- Ability to use general office equipment and demonstrate basic knowledge of Microsoft Office suite products including MS Word®, Excel®, Outlook®, and PowerPoint® as well as ability to learn specific applications such as OnBase, Claims Work Station, and Claims Audit.
- Ability to maintain a valid driver’s license and travel from the office located in the selected claims sites, meetings, and adjuster offices. Overnight travel is required approximately 5-10% of time depending on region size.
Working conditions and physical efforts
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities.
- The Claims Manager works with many types of people which can be stimulating yet demanding and stressful.
- Frequently works under externally imposed deadlines with expected interruptions making it challenging to anticipate the nature and volume of work performed.
- The position requires the individual to frequently talk on the phone and use the computer. Eye strain may be associated with computer work.
- The position is physically located in the home office and includes some travel i.e., ride-alongs with field adjusters, visit large loss claim sites, and attend professional meetings and conferences. Occasional exposure to outside weather conditions.
- The work environment is one generally encountered in a typical office environment; noise level is relatively quiet and occasional stress is encountered when dealing with challenging claims or customers. The position requires an individual to sit for long periods of time.
This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of the demands changes, so may the essential functions of this job.