Ability to demonstrate good interpersonal, active listening, and customer service skills to bring claim to a resolution in a timely manner. Includes being familiar with facts, patient, resistant to stress, persistent, empathetic, and decisive.
Ability to professionally present information regarding claim and respond to questions in one-on-one or group settings. Communication may be via the telephone phone, in person, or in written correspondence.
Ability to think logically and make decisions regarding claim using personal judgment, experience, and known facts and figures while following claims procedures to determine coverages, negligence, and damages.
Working conditions and physical efforts
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
The employee must be able to climb ladder, work on rooftops, and maneuver ladder as needed. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include distance vision, peripheral vision, depth perception, and ability to adjust focus.
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of the business demands change, so too may the job duties and responsibilities.