Grinnell Mutual Reinsurance Company


Job Locations US-IA-Grinnell | US-IA-Des Moines
Posted Date 1 month ago(6/26/2024 4:59 PM)
Job ID
# of Openings


The Reinsurance Technical Specialist acts as a resource for reinsurance clients and internal customers. Troubleshoots and supports existing and new Reinsurance system processes. Questions may vary in complexity from the simplest to the most difficult.   

This position qualifies for our flexible workplace options. Work at our Grinnell, Iowa, headquarters, or work from home in any of the following states: Alabama, Arizona, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maine, Minnesota, Missouri, Nebraska, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Virginia, Wisconsin, and Wyoming. Please note that candidates must be eligible to work in the U.S. without Grinnell Mutual sponsorship.


  • Researches and analyzes issues identified by reinsurance users of the Reinsurance systems. Evaluates concerns to determine whether issue is related to actions of the user or technology and recommends solutions. Maintains documentation related to issue of concern and solution implemented to provide reference and history to other users.  May include working with external vender solutions.   


  • Performs system testing and works with business users to determine if the system functions correctly and meets all the established requirements. Creates and tests user documentation including reference and training materials. 


  • Serves as a liaison between Reinsurance and the Enterprise Solutions by writing detailed written specifications related to project needed. Performs user acceptance testing as project or upgrade is completed and relays information to reinsurance.   


  • Provides a strong customer focus in user support and training through direct contact with users via phone, e-mail or in person.


  • Analyzes and identifies processing/application system inefficiencies and recommends improvements after researching and understanding possible impact to users of all levels. Uses logic, personal judgment, and known facts and figures to explore solutions.  Presents alternatives to supervisor in a manner that outlines pros and cons of each alternative.


  • Assists with continuous improvements of business processes by making recommendations for new functionality or changes to existing functions that will improve processes, reduce costs or enhance usability.


  • Researches, analyzes and delivers data results to users as requested by using queries.


  • Recommends solutions related to Reinsurance system changes and works in concert with AVP to determine the best solution and introduction to workgroup and customers.


  • Performs other duties as assigned.


  • Bachelor's degree from four-year accredited college or university and five years property/casualty or (re)insurance experience and/or technology related experience; or equivalent combination of education and experience.


  • Ability to think logically and to use personal judgment, experience, known facts, and figures to make decisions and deal with problems. Possesses sound analytical, problem-solving, and critical thinking skills.


  • Ability to communicate and present in both oral and written format. Develops presentation skills to share information with both technical and non-technical personnel. Adapts communication style to individual audience and skill level.


  • Ability to demonstrate strong interpersonal, active listening and customer service skills to diagnose issue of concern. Asks probing questions and may observe users while working to determine whether concern is related to a system or a user error. Acts with diplomacy and consideration when evaluating request and providing solution.


  • Ability to provide a high level of customer service internally and externally by delivering timely, accurate responses to inquiries in manner that is easily understood by recipient. Information may be delivered in verbal or written format. 


  • Ability to organize work, determine priorities, and meet deadlines established while experiencing frequent interruptions. Must be able to manage and set priorities for multiple and/or conflicting deadlines.


  • Ability to work with a team to determine business technology needs and recommend solution resulting from team decision.


  • Ability to determine project timelines by analyzing project specification, gives realistic estimate to end user and follows through by meeting deadlines.


  • Demonstrated aptitude for technology and ability to apply new concepts quickly and efficiently. Operates basic office equipment, including computers, utilizes specialized claims applications and Microsoft Office applications.  Strong working knowledge of Claims processing or other content management system with the ability to share knowledge with others. 


  • Ability to work with minimum supervision.


  • Requires regular and predictable attendance to meet the customer needs of the position.


  • Must be able to maintain confidentiality and propriety information.


  • Demonstrated ability to adhere to all Grinnell Mutual policies.


  • Demonstrated ability to incorporate Grinnell Mutual core values in all areas work.



Working Conditions and Physical Efforts:

To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities.

  • This position is physically located in a remote office or at one of Grinnell Mutual’s campuses with a work environment of a typical office setting; work environment of a typical office setting; noise level is relatively quiet.


  • The position requires an individual to sit for long periods of time at a computer monitor. Requires visual acuity and potential eye strain. Computer use is frequent with large amount of keyboarding, mouse utilization, and eye strain related to computer monitor. 


  • During times of conversion or system implementation, may be required to work weekends or non-typical work hours to perform system checkout procedures to verify correct implementations.


  • Primary internal contact is with Enterprise Solutions team and all levels within the Reinsurance division. May occasionally work with other internal departments related to the work of reinsurance. 


  • Frequent contact with mutual staff, auditors, or other related company vendors either through email or telephone calls.


This job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of responsibilities and expectations of the position. As the nature of the business demands change, so too may the job duties and responsibilities.


Grinnell Mutual is an Equal Opportunity Employer. All applicants will be consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status,  or disability status in accordance with applicable state and federal laws.


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